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Returns and exchanges

We strive hard to ensure that all our products are made of the highest quality and hope that you are pleased with your purchase.

If, however, you would like to return your order, do contact us within 3 days of receiving it to arrange a refund. We would ask that the item be returned unused and in its original packaging. On receipt of your order we will immediately process your refund.

Please note that:

– Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

-For all orders purchased , a 25% deduction will be made on the refund to cover the cost of shipping the item to you.

-the shipping return must be with DHL messagerie
We would happy to exchange your order for another item in our shop (please note that all shipping costs are met by the buyer)

Please check measurements and photos carefully before purchase. We do our best to convey accurately each item in photos and product description, but please contact us before purchasing if you have any questions.

Payment

We accept Paypal which is safe and very easy to use.
You do not need a Paypal account in order to purchase, you can pay with your credit card through the Paypal website.

International buyers should note that they are responsible for any and all brokerage fees, duties and customs charges that may be incurred. (If you live in the US, note that there are NO CUSTOM CHARGES for items sent from Morocco due to a Free Trade Agreement.)

Products

MOROCCANCRAFT is committed to providing high quality products and wants you to be completely satisfied with your purchase .
If, however, something’s not right, please email us at moroccancraftshop1@gmail.com.
we do not offer refunds, but if you are not completely satisfied with your order, we will happily exchange your item , or issue a store credit , within 7 days from the date your item is delivered.

Shipment

NOW OFFERING SHIPMENT USING DHL MESSAGERIE .

SHIPPING TIMES DHL

Shipping to Europe takes 3 working days, the USA and Canada takes 4 working days, Australia 5 working days.

Other conditions

WE ARE NOT RESPONSIBLE for incorrect shipping addresses – we ship to your registred address – refunds for your order can not be made due to this.

If you provide us with a different shipping address please make sure you get a confirmation from us.

If you should not have received a confirmation from us by the end of the business day, please send us an email to contact : bendaoudmajid04@gmail.com